Or via our website: www.comsco.com Our commitment to you Our products and services
For more details on any of our products and services, or to place an order immediately, please contact our Customer Service Team on 020 7515 6644. When you subscribe to a service from THE COMMUNICATIONS COMPANY UK LTD, we will send you our Standard Terms and Conditions and may ask you to sign a contract for the use of our Common Base Station services. If you have any questions, please phone our Customer Service Team on 020 7515 6644. We may carry out a credit check as part of our assessment procedures. The minimum contract term for our services is 6 months. We aim to provide services within five working days of your original request, subject to the availability and installation of any equipment. CancellationIf you decide to cancel your order or agreement before we have provided the services, you may do so without charge within 14 days after your order is placed. After 14 days we will charge you an administration fee of £25.00. Should you wish to terminate your contract within the minimum term of 6 months we will charge you an administration fee as set out in your contract. After the minimum term you can cancel any service by calling our Customer Service Helpdesk on 020 7515 6644 giving us 1 months notice. Faults and repairs Please call our Engineering Team on 020 7515 6644 if you experience a fault with any of our services. We aim to have this investigated and repaired within 2 working days. Compensation and refund policy Price lists Billing We provide airtime at flat rate as part of our service to you. If you have difficulty paying your bill, please contact us on 020 7515 6644 and we will try to arrange a different method of payment. We will do all we can to help our small business customers to manage their bills and avoid disconnection. If you are moving home or office
Please call our Customer Service Team on 020 7515 6644 no later than 7 days before your move date. We will amend your account and billing requirements as necessary. Complaints We make every effort to ensure that our customers are happy with the level of service, and the products and service they receive from us. However, despite our best efforts, things can go wrong. We take customer complaints very seriously and aim to resolve them quickly and efficiently. If you have a complaint about any part of our service, please contact our Customer Service Team on 020 7515 6644. Our advisors will ask you about your complaint and seek to resolve the problem while you are on the line. During any discussions we will protect the privacy of the information that we hold on you. To do this we may have to ask you questions to confirm that we are speaking to the right person. You may also send your complaint to us in writing at The Communications Company UK Ltd Studio A Container City 2, Trinity Buoy Wharf, 64 Orchard Place, London E14 0JW. We will try to resolve your complaint quickly and efficiently, and to keep you informed at all times. If your complaint is not resolved to your satisfaction, you can take it further within our company, and ultimately to the Managing Director on 020 7515 6644. If we cannot resolve the problem, we will write to you to say so. If you remain unhappy and wish to pursue your complaint further, if your complaint has been outstanding for more than 12 weeks or you have received a letter from us saying that your complaint has reached “deadlock”, then you may ask for help from Otelo PO Box 730, Warrington Cheshire, WA4 6WU. Tel: 01925 430870 email:enquires@otelo.org.uk Website: www.otelo.org.uk Otelo is an independent organisation which is approved by Ofcom to provide an alternative dispute resolution (ADR) service. Ofcom-approved ADR services have been set up to sort out disputes betweencommunications providers and theirconsumer and small business customers.Their job is to investigate complaints fairly by listening to both sides of the story. They look at the facts given to them before recommending any action that may be needed to put things right. Statement of social responsibility Services for people with special needs
Data protection Useful addressesOtelo e-mail: enquiries@otelo.org.uk Website: www.otelo.org.ukOfcom Federation of Communication Services (FCS), This code has been licensed by The Federation of Communication Services Limited 2007 Published August 2007. Correct at the time of printing. © The Federation of Communication Services Limited 2007 |
